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Quick tips for cardholders
I cannot log in anymore.
Go to https://app.simpledcard.com and press the forgot password button. Enter your email address and you will receive an email to reset your password.
You will receive the email within 5 minutes. Still haven’t received your email after 5 minutes? Try again and check if the correct e-mail address has been entered.
Where can I find the PIN of my card?
After logging in, the PIN can easily be retrieved via the mobile app or the online Card Management System. To do so, click on the details of the relevant card.
- Click the down arrow below the 9-digit card number in the mobile app;
- Click on show PIN to see the current PIN code;
- Click show PIN again to hide the PIN code.
My card has been lost or stolen. What should I do?
Immediately block the card that has (possibly) been lost or stolen in the mobile app or via the online Card Management System. Select the card from your card overview and click on Edit in the top right-hand corner of the screen. Change the card status to blocked and then save.
Then contact your manager and ask for the correct procedure for this situation.
Can I unblock a temporarily blocked card?
Yes, this is possible. As a cardholder, you can unblock a blocked card via the mobile app. Select the card in question from the card overview, click on Edit in the top right-hand corner of the screen. Change the card status to unblocked and then save.
Once a user within the organisation has permanently destroyed the card, this cannot be undone. In this case please contact our Support team.
What should I do in case of fraud?
Immediately block the card that may be involved in fraud. Select the card from your card overview in the mobile app or CMS, click on Edit in the top right-hand corner of the screen. Change the card status to blocked and then save.
Then please contact our Support team for further instructions.
Our sales offices
Haarlemmerstraat 124 F
1013 EX Amsterdam
+31 20 – 420 0287 (Sales Netherlands)
+31 20 – 330 6712 (Customer service international)
Putzbrunner Str. 71-73
+49 89 1436 7782 (Sales Germany)