Frequently asked questions
Use the categories below to find the answer to your question.
What’s the difference between a Simpled Card Maestro and MasterCard?
The choice depends on the area your cardholders will use the cards in. The Maestro version can best be compared with your regular bank card. The MasterCard is comparable to your credit card. Through the Card Management System you can order and manage both types.
Can I use both card types in the same company?
Yes, you can use both card types in the same company.
Can I give both cards to one user?
No, you can only appoint one card to a user.
What is Simpled Card?
Simpled Card is a payment solution for corporate use. Simpled Card exists of a combination of payment cards and an online Card Management System which allows you to manage the cards.
Is Simpled Card safe?
Simpled Card is identical to the payment cards you are accustomed to use. By using the CMS you can predefine the balance that will be available to the cardholder, creating an extra safety barrier. Without balance the Simpled Card can not be used. The Simpled Card is also blocked for suppliers with a fraud risk.
I placed a wrong Simpled Card order, what should I do?
Whenever you place an order, you receive a confirmation email. In case of an incorrect order, reply to this email and indicate what the order should have been.
How much time does it take for a Simpled Card order to be delivered?
This happens within 48 hours, through registered mail.
Where is Simpled Card located?
We are situated in the centre of Amsterdam at the Haarlemmerstraat 124-E. We kindly invite you to visit our office in the Posthoorn church.
What are the Simpled Card contact details?
Via email through firstname.lastname@example.org or by phone on +31 (0)20 330 6712
What should I do in case of fraud or suspicion of fraud?
Immediately report to the police and contact Simpled Card.
What happens to unauthorized use of the Simpled Card?
When you notice a transaction in the CMS that has not been made by you cardholder, this could involve a matter of fraud. You are protected by the chargeback rules of MasterCard Inc. applicable on both card types.
What is the procedure for card loss?
1. Select the card in the CMS
2. Adjust the balance so that there is no money left on the card.
3. Select card details
4. Selecteer edit details
5. Block the card
When you block a Simpled Card it becomes unusable.
Is it possible to unblock a blocked card?
No, you cannot unblock a card.
I can’t find my login data, what should I do?
1. Go to https://app.simpledcard.com.
2. Press the ‘Forgot password’ button.
3. Enter your email address.
Is it possible to delegate tasks in the CMS?
Yes, in the CMS you can manage the rights and privileges of the user’s yourself.
Can the transaction data be exported to an accounting system?
Yes, you can always export the transaction data through a CSV file.
How long does it take to implement the Simpled Card CMS?
After we received all required documents it will take about one day before you can access the CMS.
Where can the cardholder query his PIN?
The cardholder can retrieve the PIN in the personal environment after logging in to the CMS.
Is there a limit to the number of cards that can be ordered?
No, you can order as many Simpled Cards as you need.
What are the conditions for the use of Simpled Card?
You pay a fixed price each month, based on your usage.
Which languages are supported by Simpled Card?
The CMS is currently available in English and Dutch. In a later stage more languages will be added.
How do I add balance to a Simpled Card?
You can do this in just a few steps:
1. Transfer an amount from the master account to the sub account the card is linked to.
2. Next transfer the money from the sub account to the Simpled Card.
3. The balance of the card is now supplemented.
How can I raise my master balance?
To raise the master balance in the CMS you can transfer money to:
IBAN: GB96 BARC 2059 4277 5535 44
Beneficiary: WDCS RE SIMPLED
Address: Grainger Chambers, 3 -5 Hood Street,
Newcastle upon Tyne, NE1 6JQ (UK)
This is an euro bank account. If you transfer an amount in euro’s, there will be no costs to a transaction. In case you (intentional or unintentional) transfer an amount in a different currency, conversion costs will be charged.
Simpled Card verifies whether the registered bank account is the same one as the one the transaction has been made with.
When everything checks out, the money will be immediately visible as master balance in your Card Management System.
Are there any restrictions to the card usage?
The rules for card usage are identical to every other corporate card. The Simpled Card is blocked for adult, adult related, gambling and gaming expenses.
How fast will the money be available in the system?
We recommend you to transfer the needed balance to Simpled Card at least 24 hours prior to the moment you plan to use it.
Where is my deposit going?
All credit is safely put on an escrow account. This account stands completely independent from Simpled Card and is exclusively accessible for MasterCard Inc. to settle the card transactions.
Where can the cardholder see his balance?
A cardholder can view his balance in their personal page in the CMS environment.
For other questions
If you can’t find the answer to your question don’t hesitate to ask your question by filling in the form below. We try to answer your question as soon as possible.
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We can be reached by telephone on workdays from from 9 am to 5:30 pm on +31 (0)20 – 330 6712